Contact us

We’re here to help.

If you have any questions about your order, shipping, or any other inquiries, feel free to get in touch with us. Our team will be happy to assist you.

Customer Support

Email: support@velourapets.co

We aim to respond to all messages within 24 hours.

Order Support

If your question is about an existing order, please include your order number in your message so we can assist you more quickly.

Common Questions

Before contacting us, you may want to check our Shipping Policy and Return & Refund Policy, as many common questions are already answered there.

Thank you for shopping with Veloura Pets.